FAQ
📖
Prime Pick FAQs
Welcome to the Prime Pick FAQs page – your quick guide to shopping with confidence. We’ve answered the most common questions about orders, shipping, returns, payments, and customer support to make your experience smooth and stress-free.
1. How do I place an order?
Placing an order with Prime Pick is simple. Browse our collections, add your favorite items to your cart, and proceed to checkout. The process is quick, easy, and secure.
2. Do you ship worldwide?
Yes! Prime Pick proudly offers worldwide shipping to the US, UK, Canada, Europe, and many other international locations.
3. How much is shipping?
We offer free shipping on all orders with no minimum purchase required. The price you see is always the price you pay.
4. How long does shipping take?
Shipping usually takes 7–15 business days, depending on your location. You’ll receive tracking details via email once your order has shipped, so you can follow its journey.
5. Can I return or exchange an item?
Yes, eligible items can be returned within 7 days of delivery if they are unused, in original condition, and with tags. Please see our [Return Policy] for full details.
6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.
7. What if my item arrives damaged or incorrect?
Contact us immediately at primepickbyrachy@gmail.com with photos of the damaged or incorrect item. We’ll arrange a replacement or refund right away.
8. Do you offer refunds?
Yes, once we receive and inspect your returned item, we’ll process a refund to your original payment method within 5–7 business days.
9. How can I contact customer service?
You can reach our support team at primepickbyrachy@gmail.com. Our dedicated staff typically responds within 24 hours.
10. Are payments on your website secure?
Absolutely! Prime Pick uses Shopify’s secure payment gateway to protect your personal and payment details at all times.
👉 The Prime Pick FAQs page is designed to give you peace of mind. If you don’t find the answer you need, please visit our [Contact Us] page – we’re always here to help!